When registering an account or placing an order, please double-check and confirm that your email address is correct (we recommend using common email services like Gmail or Outlook). Also, please check your spam folder. If you still haven't received the email after verification, feel free to contact us at:bunnyge13149@outlook.com✉️

If you purchased a packing video, your order will be shipped within 2-10 business days. If you did not purchase a packing video, your order will be shipped within 1-7 business days.

f you purchased a packing video, we will post it on our TikTok account @[BunnyGE] within 10-20 days after your package has been shipped. 🎥

Under normal customs clearance conditions, most of our packages are delivered within 15-25 days, with the majority arriving around 15 days. Shipping is faster to regions with convenient international transport and may take longer for remote areas. 🌍

Once your order is shipped, our system will automatically send a confirmation email to your inbox containing the tracking number and a tracking link. You can also check the latest status by logging into your account and viewing your order history. 📮

We recommend using the Chrome browser and paying directly through PayPal, as this resolves most payment issues. If you choose to pay by credit card, please note that some banks may not support cross-border transactions – trying a different card often helps. Please always protect your personal and financial information. If you have any questions, don't hesitate to contact us! 🔒